FAQ

1. Make sure your photo has good lighting, enough to see the details of your loved one's face, but not so much that their face is too bright to see it. Darker photos make it difficult for our designers capture the details!

2. A head-on shot is preferred. Make sure you get the full face on the photo, including ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!

3. Avoid blurry photos - the higher the clarity of the photo, the better. Remember that the photo will be reduced, so it is possible that some subtle featuresnot so clearly seen in the final product.

 

 

Unfortunately we are unable to provide proof prior to placing the requested because our designers have to personally configure your image and 3D print it, but rest assured that if there is any problem, we will email you to get a new picture.

 

 

We will be happy to help you change its color, size, image or cancel / refund the order; just fill out the contact form at below as soon as possible with your order number, email address electronic and changes you want. Changes / cancellations of orders they will only be accepted before an order is put into production.

 

For custom made-to-order products, it may not we may cancel or change your order once your items have been put into production. This would mean that the design and setting. To cancel or change it, it would mean a fee charge of $ 9 customization per item, because the item is made to order and can no longer be sold as new.

 

If you need to change your shipping address, we can help you until submit the order. Send us a message below with the shipping address current registered address and the address you would like to change it to.

 

Please review our Returns Policy here if you have any other questions about this theme.

 

We accept all major credit cards as well as PayPal. Have in Note that all our prices are shown in EUR and will be charged at your card in its respective currency.

 

 

Usually the production and shipping of our gift photo lamp take up to 8 business days. Once shipped, it will deliver to your country in 8-15 business days. International shipping times vary depending on the destination.

 

Please note that during the holidays our production time may vary.

 

 

 

After placing your order, you cannot change your shipment from domestic to international and vice versa.

 

How much is the shipping?

 

Method	Shipping Time Frame	Price
Standard Shipping	9-15business	£7.99
Free for orders £59+	9-15business	FREE
Expedited Shipping(Weight charge)	3-5 business days	From£9.99

 

 

We gladly fulfill international orders! Our time of production will be the same and shipping costs vary depending on the destination of the order. Depending on your country of origin, a tax of customs in addition to your shipping cost.

 

 

NOTE: All prices on our site are GBP. Once you complete your transaction, your card will be charged in your respective currency.

 

 

 

mymoonlampuk reserves the right to make modifications to this policy anytime. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service representatives.

If we were unable to answer your questions here, scroll down and complete our contact form. Our team will be in touch. Yes you have already placed an order, please include your order number and provide as many details as possible in the email so that we can help you.